Shipping Policy of CoreHato

Effective Date: December 31, 2024

At CoreHato, we are committed to delivering your products in a timely and efficient manner. This Shipping Policy outlines the shipping methods, costs, processing times, and delivery guidelines for all orders placed through corehato.com. By making a purchase, you agree to the terms of this policy.

1. Shipping Methods

We offer a variety of shipping options to suit your needs, including:

      • Standard Shipping: Estimated delivery within 5-7 business days.
      • Expedited Shipping: Estimated delivery within 2-3 business days.
      • Express Shipping: Estimated delivery within 1-2 business days.

Shipping costs are calculated based on the shipping method selected, the weight of your order, and the destination address.

2. Order Processing Time

      • Processing Time: Orders are typically processed and shipped within 1-2 business days of receiving your order confirmation. Orders placed on weekends or holidays may require additional processing time.
      • Cut-Off Time for Same-Day Processing: Orders placed before 12:00 PM CST on business days will be processed on the same day. Orders placed after this time will be processed on the next business day.
      • Delays: Occasionally, there may be delays in processing or shipping due to high order volume, holidays, or unforeseen circumstances. We will notify you if there is a significant delay in processing your order.

3. Shipping Rates and Delivery Times

      • Shipping Rates: Shipping fees are calculated during checkout based on the destination address, weight of the order, and shipping method selected. You will be able to view the total shipping cost before finalizing your order.
      • Free Shipping: We occasionally offer free shipping promotions. If free shipping is available for your order, it will be displayed at checkout.
      • Estimated Delivery Times:
        • Standard Shipping: Typically 5-7 business days
        • Expedited Shipping: Typically 2-3 business days
        • Express Shipping: Typically 1-2 business days Please note that these are estimated delivery times and actual delivery may vary depending on factors such as your location, carrier delays, and holidays.

4. International Shipping

      • International Orders: Currently, CoreHato ships only within the United States. We do not offer international shipping at this time.

5. Shipping Restrictions

      • Shipping Locations: We ship to all 50 U.S. states and select territories. We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
      • Delivery Issues: CoreHato is not responsible for lost or stolen packages after they have been confirmed as delivered. If you encounter any delivery issues, please contact the shipping carrier directly.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package through the carrier’s website.

If you experience any issues with tracking, please contact our customer support team for assistance.

7. Shipping Delays

While we strive to ensure that your order arrives within the expected delivery time, unforeseen events such as severe weather, carrier delays, or customs processing can affect delivery times.

      • Delayed Orders: If there is a significant delay in the shipment of your order, we will notify you with updated delivery information.
      • Force Majeure: We are not responsible for delays or failure to fulfill orders due to factors beyond our control, such as natural disasters, labor strikes, or government restrictions.

8. Lost or Damaged Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at [email protected]. We will provide instructions for returning the damaged item and issuing a replacement or refund.

In the event of a lost package, please reach out to the carrier with your tracking number to file a claim. If the package is confirmed as lost, we will assist in finding a resolution, including issuing a replacement or refund based on the carrier’s findings.

9. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Refund and Returns Policy for complete instructions.

10. Customer Support

If you have any questions regarding shipping or need assistance with an order, please feel free to contact us:

We are here to assist you Monday through Friday, 9:00 AM to 5:00 PM CST.