Sales Policy of CoreHato

Effective Date: December 31, 2024

At CoreHato, we strive to provide the best products and services to our customers. This Sales Policy outlines the terms and conditions related to the sale of products on corehato.com. By making a purchase through our website, you agree to comply with the terms and conditions described below.

1. Product Availability

  • Stock Availability: We aim to keep our inventory up to date on the website. However, availability is subject to change, and some items may become out of stock unexpectedly. If an item you’ve ordered is unavailable, we will notify you as soon as possible and provide options, including issuing a refund or allowing you to choose an alternative product.
  • Pre-Orders: Occasionally, we offer products for pre-order. Pre-order items will be shipped as soon as they are available. Estimated shipping dates are provided on the product page but are subject to change based on manufacturer availability.

2. Pricing

  • Price Accuracy: All prices on corehato.com are listed in US dollars and are correct at the time of publication. Prices may change without notice. We reserve the right to correct any pricing errors that may occur on the website.
  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or sales events. These promotions are subject to specific terms and conditions, which will be clearly stated on the website or in promotional emails. Discounts cannot be combined with other offers unless specifically stated.
  • Sales Tax: Sales tax will be added to your order where applicable, based on the state and local laws of the delivery address.

3. Order Processing

  • Order Confirmation: After placing an order on our website, you will receive an email confirming that we have received your order. This is not an acceptance of the order, and it does not guarantee that your order will be fulfilled.
  • Order Acceptance: Orders are processed and accepted once payment has been successfully received and the order is confirmed. We reserve the right to cancel any order due to issues with payment, fraud prevention, or any other reason at our discretion.

4. Payment Methods

We accept the following payment methods for orders placed on corehato.com:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major cards.
  • PayPal: Secure payment via PayPal account.
  • Other Payment Methods: We may offer additional payment options, such as Apple Pay, Google Pay, or financing options, depending on your location.

Payment must be received in full before your order is processed and shipped.

5. Shipping and Delivery

  • Shipping Methods: We offer several shipping methods, including standard, expedited, and express shipping options. Shipping costs are calculated during checkout based on your location and chosen shipping method.
  • Processing Time: Orders typically ship within 1–2 business days from the time of order confirmation, depending on availability. Orders placed on weekends or holidays may require additional processing time.
  • Delivery Times: Delivery times vary based on your location, shipping method, and any unforeseen delays (e.g., weather or carrier issues). Estimated delivery times are provided at checkout.
  • Shipping Restrictions: We currently only ship to the United States and select international locations. Please refer to our Shipping Policy for more details.

6. Order Cancellations

  • Canceling Orders: Once an order is placed, it is processed quickly to ensure timely shipping. If you wish to cancel your order, please contact us immediately at [email protected] or (512) 667-9262. If the order has already been processed and shipped, cancellation is not possible, and you will need to follow our Returns Policy.
  • Cancelled Orders: We reserve the right to cancel any order at our discretion, including for reasons such as insufficient stock, suspected fraud, or if an order is flagged for security reasons.

7. Returns and Exchanges

  • Return Policy: We offer a 30-day return window for most items, provided they are in new, unused condition with original packaging. Please refer to our Refund and Returns Policy for complete details.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired product.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. We will provide you with instructions for returning the item and issuing a refund or replacement at no additional cost to you. For more details, please refer to our Refund and Returns Policy.

9. Limited Liability

CoreHato is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any products purchased from our website. We are not responsible for any injuries, damages, or losses resulting from improper use of our products.

10. Customer Service

If you have any questions regarding your order, our sales process, or need assistance, please contact our customer support team:

We are committed to providing excellent customer service and will assist you with any questions or concerns.

Changes to the Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any updates will be posted on this page, and the effective date will be reflected at the top of the document. We encourage you to review this page regularly to stay informed about our terms and conditions.